Refund Policy
Enabled FootGolf Rivals purchases are processed by Paddle. Paddle's buyer terms and refund process apply alongside any mandatory rights you have under local law.
What this covers
This policy covers paid Founder status, Founders Club status, Premium Tour Pass, Ad-Free and other paid digital cosmetics or status items offered by FootGolf Rivals.
Mandatory consumer rights
Nothing here limits statutory rights. If digital content is faulty, misdescribed, not supplied, charged incorrectly, or another mandatory refund or withdrawal right applies, those rights continue to apply.
How to request a refund
For a Paddle-processed purchase, use the buyer-support/refund route supplied by Paddle on your receipt or transaction documentation. For a game-entitlement problem, use HELP inside FootGolf Rivals so we can investigate whether the purchase was attached to the correct player account.
Digital entitlement after a refund
If a transaction is refunded, reversed or successfully charged back, the related paid entitlement may be revoked or adjusted. Earned gameplay progress that is independent of the paid entitlement is not intended to be deleted merely because a paid entitlement is revoked.
Duplicate or missing purchases
If a payment succeeds but the entitlement does not appear, do not purchase the same product repeatedly. Use in-game Help and include the Paddle transaction reference from the receipt. Server-side transaction references are used to make fulfilment idempotent.
Support
Game/account entitlement support is available through the in-game HELP route. Transaction and refund processing for Paddle purchases is handled through Paddle buyer support.